Last updated: May 12th, 2025
This Teisko Terms of Use (“Terms”) is a legal agreement between the Teisko entity set forth below (“Teisko”) and the entity or person accessing any Services (“Customer” or “you”). The following Terms govern your use of the Teisko web application (on https://www.teisko.com, https://app.teisko.com) and services offered by Sam Teisko Ltd (“Services”, “Service”).
As used in these Terms, “Teisko”, “We” means: Sam Teisko Ltd, a Finnish registered Company at Apollonkierros 3, 45120 Kouvola, Finland.
By using the Services, you signify you have read and accepted the Terms. If you do not agree to these Conditions, do not use the Services.
1.1. By signing up and using the Service, you accept these terms and conditions and warrant that you meet all the requirements listed in this document, and that you won’t use the Service in a way that violates any laws or regulations.
1.2. To use our Service you must: provide accurate contact and billing information, and agree with these Terms and Privacy Policy, which form part of these Terms.
2.1. Your use of the Service has to comply with all applicable laws and regulations. 2.2. The Service is intended for use by businesses and organizations only, and not for individual consumer or personal use.
2.3. You represent that you are authorized to accept these Terms on behalf of your company, and all references to “you” or “Customer” reference your Company.
2.4. You are not allowed to impersonate another person or entity or falsely state or otherwise misrepresent an affiliation with a third party, or otherwise mislead us or other third-party as to your identity.
2.5. The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
2.6. If you violate any of these rules, we may suspend or terminate your account.
3.1. You must be a registered user to access the Service. After creating a Teisko account, you’ll need to validate your email address.
3.2. Customer may authorize Users to access and use the Services, in accordance with the Customer’s Scope of Use. Customer is responsible for its Users’ compliance with this Agreement and all activities of its Users, and how Users access and use Customer Data.
3.3. You are responsible for keeping your credentials secure. Two-factor authentication is highly recommended. You will be solely responsible and liable for any activity that occurs under your username.
3.4. Teisko reserves the right, at its sole discretion, to revoke, disable or delete your account.
3.5. Teisko reserves the right to access your account to provide support, manage settings, or test it to ensure the functionality and features of the Services in response to your support requests.
3.6 If your account is inactive for 2 years or more, Teisko reserves the right to permanently delete your account with all its data. In case Teisko decides to delete your account, you will be informed via email. You will then be given 30 days to reactivate your account before the account is permanently deleted.
4.1. The payment period is one month. The plans are prepaid, payment for the next month is based on the user count on the payment date.
4.2. Payment can be settled only by credit card. We do not accept cash, payment checks or any other payment methods.
4.3. Monthly plans renew automatically, unless you choose to cancel. You can cancel any time on the Plan page within your Company Settings.
4.4. Teisko reserves the right and has full discretion to revise fees and pricing by updating the price list on the Teisko pricing page at teisko.com/pricing, which might involve modifications to subscription fees across all available plans. These alterations may apply to both existing and future subscriptions. You will receive notifications regarding any changes through email and our website, at least 30 days before the price adjustment. Your continued use of Services will be deemed as acceptance of the updated fees and pricing.
4.5. All subscription fees displayed on the Teisko pricing page at teisko.com/pricing are exclusive of VAT and/or sales tax. VAT rates vary by country and the applicable VAT rate will be displayed at checkout and on your final invoice based on your billing country. You can order the Services without paying VAT when:
For customers in countries where VAT does not apply, sales tax or any other applicable taxes will be added to the total purchase price during checkout. In the event of any tax related discrepancies, the final checkout price will prevail.
4.6. No refunds for Subscription fees or payments will be provided to you if you elect to downgrade or cancel your Plan. Downgrading your Plan may cause loss of content, features, or capacity of the Service as available to you under your Account, and Teisko does not accept any liability for such loss. 4.7. For volume pricing customers, the Payment Terms can be agreed on individual basis. Related amendments or changes to the agreement can only be made through mutual consent and agreement, in a written document signed off by both parties.
5.1. We may modify our Services at any time, for any reason, and without notice. Release notes are kept here.
5.2. Teisko reserves the right to introduce new versions of the Service and, accordingly, may restrict access to older versions or reduce the number of available plans. In the event of such modifications, you will be informed in advance via email and may be required to migrate to the new version. It is your responsibility to stay informed about new versions and associated changes to ensure uninterrupted access to our Services.
6.1. You acknowledge and agree that Teisko may occasionally send you communications regarding your account or the Service via email.
6.2. Communication with Teisko is conducted in English. If you provide official letters or documents to Teisko, Teisko reserves the right to request that you translate them to the English language.
6.3. Communication between Teisko and the Customer shall be mutual, appropriate, respectful and in good faith.
6.4. Teisko provides customer support via email.
6.5. If Customer provides Teisko with feedback or suggestions regarding the Services, Teisko may use the feedback or suggestions without restrictions or obligations. 6.6. For volume pricing customers, the Support and Service Level Agreement (SLA) can be agreed on individual basis. Related amendments or changes to the agreement can only be made through mutual consent and agreement, in a written document signed off by both parties.
7.1 The term of Service will continue to be in effect for as long as you have a Teisko account or until you or we terminate it.
7.2. We reserve the right to terminate your account or limit your use of the Services at any time with or without cause. If we decide to terminate your account you will receive termination notice with further instructions.
7.3. You can cancel your account at any time without penalty.
7.4. We reserve the right to terminate our Services if your account is inactive for 2 years or more.
In no event shall Teisko be liable or responsible in any way in relation to the contents and use of, or differently in connection with the Service, or for any indirect, special, incidental or consequential damages (including but not limited to loss of use, loss of profits, revenue, income or anticipated savings, business losses, loss of reputation or goodwill, loss of contracts or business relationships, or loss and/or corruption of information or data) whether in an action in contract, equity or otherwise, arising out of or in any way connected with the use of or inability to use the Service or the materials therein or resulting from unauthorized access to or alteration of data. We shall not be held liable for any delays or failure in performance of any part of the Service if it is prevented or delayed in performing those obligations by an event of force majeure circumstances.
Teisko claims no intellectual property rights over the material you provide to the Service. You acknowledge that Teisko owns all right, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service.
At Teisko, protecting your privacy is very important. Please read our Privacy Policy and Cookie Policy to know more about how we process and protect personal data in accordance with good industry practice.
Teisko reserves the right to change these Terms of Use at any time. If we decide to change this document, we will post changes on this page. All changes are effective immediately upon posting and we suggest that you check these Terms of Use periodically.
These Terms of Use shall be governed and construed in accordance with governing law and jurisdiction of the place of the Teisko entity.
These Terms of Use will begin upon when you become our Customer and will continue to be in effect unless terminated hereunder.